Privacy Policy

1. About this policy

This Privacy Policy explains how 4/41 Rose Pty Ltd (ABN 90 702 219 118) (“we”, “us”, “our”) handles personal information. We are committed to complying with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) set out in that Act.

This policy applies to all personal information we collect through our website at https://441rose.online, by email, and in the course of providing our professional business and consulting services.

2. Who we are

4/41 Rose Pty Ltd is a Melbourne-based provider of professional business and consulting services. Our registered details are:

• Legal name: 4/41 Rose Pty Ltd
• ABN: 90 702 219 118
• Location: Melbourne VIC, Australia
• Contact email: ceo@441rose.online

3. The personal information we collect

The types of personal information we may collect include:

• Your name and the name of your organisation;
• Your email address and postal address;
• Details of your enquiry, project requirements or the services you are interested in;
• Business information you choose to share with us, such as your ABN, industry and trading details, where relevant to the services we provide;
• Billing and invoicing information necessary to supply our services;
• Records of correspondence between you and us;
• Technical data such as your IP address, browser type and pages visited, collected when you use our website.

We do not knowingly collect sensitive information (such as health information or information about racial or ethnic origin) unless it is reasonably necessary and you have consented, or the collection is otherwise permitted by Australian law.

4. How we collect personal information

We collect personal information in the following ways:

• Directly from you when you complete a form on our website, send us an email, or otherwise communicate with us;
• When you request a quote or engage us to provide services;
• Automatically, through cookies and similar technologies when you browse our website;
• From third parties where you have authorised them to share your details with us, or where otherwise permitted by law.

Where practicable, we collect personal information directly from you. If we receive information we did not solicit and it is not needed, we will deal with it in accordance with APP 4.

5. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information so that we can:

• Respond to your enquiries and requests for quotes;
• Provide our professional business and consulting services;
• Manage our client relationships, including invoicing and account administration;
• Comply with our legal, tax and regulatory obligations, including under Australian taxation law and the Corporations Act 2001 (Cth);
• Improve the performance, security and content of our website;
• Communicate with you about our services, where you have consented or where permitted by APP 7.

6. Disclosure of personal information

We do not sell, rent or trade your personal information. We may disclose personal information to:

• Service providers who assist us with hosting, email delivery, analytics, accounting and record-keeping;
• Our professional advisers, including accountants and legal advisers, where reasonably required;
• Government agencies, regulators or courts, where we are required or authorised by law.

Where we disclose personal information to service providers, we take reasonable steps to ensure those parties handle the information in a manner consistent with the APPs and this policy.

7. Overseas disclosure

Some of our service providers may store or process personal information on servers located outside Australia. Where personal information is likely to be disclosed to an overseas recipient, we take reasonable steps, in line with APP 8, to ensure the recipient complies with the APPs or is otherwise bound by substantially similar obligations.

8. Security of personal information

Under APP 11, we must take reasonable steps to protect personal information from misuse, interference, loss and from unauthorised access, modification or disclosure. The steps we take include:

• Transmitting data over encrypted connections (HTTPS) where supported;
• Restricting access to personal information to personnel who need it to perform their duties;
• Maintaining up-to-date security practices for our systems and records;
• Destroying or de-identifying personal information once it is no longer required for a permitted purpose, subject to any legal retention obligations.

9. Cookies and website analytics

Our website may use cookies and similar technologies to keep the site functioning, remember your preferences and understand how visitors use the site. Cookies are small files stored by your browser. You can configure your browser to refuse cookies or to warn you before cookies are placed; some features of the website may not function fully if cookies are disabled.

Analytics data collected through the website is used in aggregate form to improve site performance and content, and is not used to identify individual visitors unless reasonably necessary.

10. Direct marketing

We may use personal information to tell you about our services where you would reasonably expect this, or where you have consented. Every marketing email we send will include a simple way to opt out, and you may also opt out at any time by emailing ceo@441rose.online. Once you opt out, we will not send you further direct marketing.

11. Access to and correction of your personal information

You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to access and correction requests within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for providing access in some circumstances. We may decline a request where permitted under the Privacy Act, and if so, we will give you written reasons and information about how you may complain.

12. Data breach response

We maintain practices to identify and respond to eligible data breaches. Where a breach is likely to result in serious harm to individuals whose information is involved, we will assess the breach and, where required under the Notifiable Data Breaches scheme, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

13. Complaints and enquiries

If you believe we have breached the APPs or the Privacy Act, or if you have any question about this policy, please contact us:

• Email: ceo@441rose.online
• Post: Attention: Privacy Officer, 4/41 Rose Pty Ltd, Melbourne VIC, Australia

We take privacy complaints seriously and will acknowledge your complaint promptly. We aim to complete our investigation and provide a written response within 30 days of receiving your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

• Website: www.oaic.gov.au

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page, together with the date of the most recent update. Continued use of our website or services after an update constitutes acceptance of the revised policy.

15. Contacting 4/41 Rose Pty Ltd

For all privacy matters and general enquiries, please contact:

4/41 Rose Pty Ltd
ABN 90 702 219 118
Melbourne VIC, Australia
Email: ceo@441rose.online
Web: https://441rose.online